Revenue Online Service Technical Support Hours
Revenue recently announced some extensions to their Technical Helpdesk which is aimed at providing support to customers facing difficulties in accessing the Revenue Online Service (ROS).
This extension is to facilitate the increased demand for helpdesk support which will naturally occur during the 2021 Income Tax period.
The new hours will be as follows:
| Date | Opening Hours |
| Monday, 15 November 2021 | 09.00 – 20.00 |
| Tuesday, 16 November 2021 | 09.00 – 20.00 |
| Wednesday, 17 November 2021 | 09.00 – 24.00 (ROS Technical) 09.00 – 20.00 (Collector General’s) |
Standard opening hours apply outside of these times.
Enquiries can be made to the Revenue Technical Helpdesk via the following avenues:
MyEnquiries:
Add a new enquiry under the ROS Technical Support from the dropdown menu.
Email:
roshelp@revenue.ie
Telephone:
(01) 738 3699 (for callers from abroad: +353 1 738 3699).
It is important to note that the helpdesk is solely for technical difficulties with the ROS system, helpdesk can not assist with any tax related issues. For these issues, it is important to contact Revenue directly via their Contact Us page.
In addition, for those who have seen at least a 21% income reduction as a result of Covid-19. customers may also opt to warehouse their 2020 balancing payment as well as their 2021 preliminary tax amount. Further information on the Covid-19 support measures available can be found on the Revenue Website.
